1. SHIPPING & DELIVERY POLICY

At The SQUID GAME® Store, we provide FREE delivery to any address within Global. However, note that we do not deliver to PO Boxes, military and restricted areas, all naval ports and Island. 

2. ORDER STATUS & TRACKING

All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 4-5 working days upon confirmation of payment, from our warehouse due to the high volume of orders. This could vary with circumstances such as online security checks, Covid shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once processed. Please note that sometimes in order to avoid delaying the delivery multiples parcels can be sent for the same order.

Local Deliveries

There are 2 delivery options available for UAE customer, Standard and Cash on Delivery.

Standard Courier – is FREE for all local orders and it takes approximately 2 working days to reach you from the time of order.

Cash on Delivery – is available at an additional charge of AED 10.00 and it takes approximately 2 working days to reach you from the time of order.

Once the order has been dispatched, an email confirmation will be sent to you. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.

International Deliveries

For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. It usually take to 2-3 weeks for the Free International Shipping and 5-7 days for Express International Shipping for an additional cost of 15$ in Asia region and 55$ for overseas. However, rest assured that your order is safely on its way and may track its status here.

3. TAXES, DUTIES & TARIFFS

For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.

4. MODE OF PAYMENTS

We accept payments via VISA/MASTER credit and debit cards, American Express, Apple Pay, Google Pay and Stripe. We do not accept payments via ATM or inter-bank transfers.

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